Terms of use
Welcome to helpe.io/heb/ (the “Website”). The Website is owned and operated by HelpE Ltd. (“HelpE”, the “Company”, “we”, “us”, or “our”). Please read carefully the following terms and conditions (the “Terms” or “Terms of Use”). These Terms constitute a legally binding agreement between you and the Company. By accessing or using the Website in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must refrain from accessing or using the Website.
The Website provides information about HelpE, its AI-based customer experience platform, and other related activities. The content available on the Website is provided for informational purposes only and is not intended to constitute professional advice, consultation, or recommendations of any kind.
Certain sections of the Website may allow you to submit your contact details in order to get in touch with us, receive additional information or updates, or request a demonstration of our services. Any use of our platform’s services shall be governed by a separate commercial license agreement.
ACCEPTABLE USE OF THE WEBSITE
The following Terms govern the acceptable use of the Website and its content. You are solely responsible for any acts or omissions arising from your access to or use of the Website, as well as from the access to or use of the Website by anyone acting on your behalf.
While using the Website, you agree that you shall not:
- Breach these Terms or any other applicable Website rules, policies, or instructions that we may issue;
- Interfere with, disrupt, or impose an unreasonable burden on the functionality or operation of the Website;
- Breach the security of the Website or attempt to identify, test, or exploit any vulnerabilities;
- Circumvent, disable, or otherwise interfere with any technical or security features of the Website, or attempt to enable features or functionalities that are disabled, inaccessible, or undocumented;
- Use or launch any automated system, including, without limitation, robots, crawlers, scrapers, or similar applications, to collect or compile content from the Website;
- Display the Website or any part thereof within an exposed or concealed frame, or link to any element or portion of the Website independently from the web pages on which it originally appears;
- Display content from the Website through any software, feature, gadget, or communication protocol that alters the content or its design;
- Impersonate any person or entity, or make any false or misleading statement regarding your identity, employment, agency, or affiliation with any person or entity;
- Use the Website in any manner that violates applicable law or regulation;
- Collect, harvest, obtain, or process personal information of or about other users of the Website; or
- Link to the Website from web pages that contain pornographic, unlawful, or otherwise offensive content, or that promote or encourage illegal, racist, or discriminatory activity.
CONTACTING US
You may contact us by using the “Talk to Us” or “Book a Demo” forms available on our Website.
To complete these online forms, you will be required to provide certain contact information, as further described in our Privacy Policy [Add link to the Policy]. Please note that providing false, inaccurate, or outdated information may impair our ability to respond to your inquiry or contact you effectively.
Nothing on the Website, including the submission of inquiries, shall obligate the Company to enter into any engagement or business arrangement with you, to partner with you, to provide any products or services, to participate in any current or future marketing activities, or to engage in any discussions or negotiations with you.
LINKS
The Website may contain links to content or materials published on third-party websites. We do not operate, monitor, or control these websites or their content. You may find such websites, or the information and materials available on them, to be incompatible with your requirements or otherwise objectionable.
By linking to any third-party website, we do not endorse or sponsor its content, nor do we confirm its accuracy, credibility, authenticity, reliability, validity, integrity, or legality. We assume no responsibility or liability for any third-party websites, their content, or their availability, nor for any transactions, interactions, or dealings conducted between you and such third-party websites.
PRIVACY
The Company respects your privacy. The Website’s privacy policy is available here [Add link to the Policy]. It forms an integral part of these Terms.
INTELLECTUAL PROPERTY
All intellectual property rights associated with the Website, including, without limitation, copyrights, trademarks, trade names, patents, trade secrets, know-how, methods, processes, and any other proprietary rights, are the sole property of the Company or its third-party licensors. These rights apply, among other things, to all information, articles, images, content, graphic design, data and its processing, the domain name, the Website’s “look and feel,” computer code, and any other element relating to its operation.
You may not copy, reproduce, distribute, sell, make available, display, market, or translate any content or materials from the Website — including, without limitation, trademarks, images, graphics, text, or computer code — without the Company’s prior express written consent.
All trademarks appearing on the Website (whether registered or unregistered), as well as the Website’s domain name, are the sole property of the Company. Any use of these marks or names without the Company’s prior written consent is strictly prohibited.
CHANGES AND AVAILABILITY
From time to time, we may modify the structure, layout, design, or appearance of the Website, as well as the scope or availability of the information and content presented on it, without prior notice. Such changes, by their nature, may result in temporary glitches, interruptions, or other inconveniences.
In addition, the operation of the Website depends on various factors, including software, hardware, and communication networks of the Company, its contractors, and its suppliers. These components, by their nature, are not free from faults or interruptions.
CHANGES TO THE TERMS
From time to time, the Company may modify or update these Terms. The updated Terms will be posted on the Website and will effect immediately upon their publication.
DISCLAIMER OF WARRANTY
YOU ACKNOWLEDGE AND AGREE THAT THE WEBSITE IS PROVIDED “AS IS” AND “WITH ALL FAULTS.” YOU SHALL HAVE NO PLEA, CLAIM, OR DEMAND AGAINST THE COMPANY OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUBCONTRACTORS, OR AGENTS (COLLECTIVELY, THE “STAFF”) IN CONNECTION WITH THE WEBSITE’S FEATURES, CAPABILITIES, LIMITATIONS, OR COMPATIBILITY WITH YOUR NEEDS.
YOUR USE OF THE WEBSITE AND OF ANY INFORMATION CONTAINED THEREIN IS AT YOUR SOLE AND EXCLUSIVE RISK. THE COMPANY MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, REGARDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY, OR ACCURACY.
THE COMPANY DOES NOT WARRANT AND HEREBY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, REGARDING THE ACCURACY, ADEQUACY, OR COMPLETENESS OF THE WEBSITE, OR OF ANY INFORMATION OR CONTENT OBTAINED FROM THE WEBSITE OR THROUGH LINKS TO THIRD-PARTY WEBSITES.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUBCONTRACTORS, AND AGENTS (COLLECTIVELY, THE “STAFF”) SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, STATUTORY, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER LOSSES OF ANY KIND — INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF DATA, COSTS, EXPENSES, OR PAYMENTS — ARISING OUT OF OR IN CONNECTION WITH THE WEBSITE, YOUR USE OF OR INABILITY TO USE THE WEBSITE, ANY FAILURE, ERROR, OR MALFUNCTION OF THE WEBSITE, ANY FAULT OR ERROR COMMITTED BY THE STAFF, YOUR RELIANCE ON ANY CONTENT MADE AVAILABLE ON OR THROUGH THE WEBSITE, ANY COMMUNICATION WITH THE WEBSITE OR THE COMPANY, OR THE RETENTION, DELETION, DISCLOSURE, OR ANY OTHER USE OR LOSS OF CONTENT OR INFORMATION.
APPLICABLE LAW AND JURISDICTION
These Terms shall be governed exclusively by, and construed in accordance with, the laws of the State of Israel, without regard to its conflict of law principles. The competent courts located in the Tel Aviv–Jaffa District shall have sole and exclusive jurisdiction over any dispute, claim, or proceeding arising out of or in connection with the Website or these Terms.
CONTACT US
If you have any questions, concerns, or comments regarding these Terms or the Website, you may contact us at: support@helpe.io or through our online contact forms.
Last Update: October 2025